Items must be returned to Toy Genius within 14 calendar days of your original order arriving. All items returned must be in new, unused condition and returned in original packaging. If a product is defective,* we want to correct the problem. Just return the item and we will either send you a replacement item or refund your payment for the product
Please call Toy Genius at 732-591-7529 to register your return prior to shipping any product back to Toy Genius
Please follow the instructions below when packing and sending your item(s) for return. The instructions below must be followed in order to process your return:
Send the item(s) in its original packaging.
Pack the item(s) carefully so that it will not be damaged during the shipping process.
Include a copy of the packing slip. We cannot process returns for shipments without a packing slip.
Use a secure shipping method to send the item(s) so that it can be tracked. For example, if you are sending it through the U.S. Postal Service, please send it via Certified Mail. We are not responsible for an item(s) lost during shipping, and we cannot process your return until we receive your item(s).
Unless a different return address is specified on your packing slip, all returns should be sent to the following address:
The Return Center
3865 US Highway 9N
Old Bridge NJ, 08857